Services
“1.1 Welcome to https://fabrix.pmq.org.hk/. This website (“”Site””) and domain name are owned by PMQ Management Co. Ltd. (“”the Company””) and managed by FabriX World Company Limited. Access to and use of this Site and the products and services available through this Site (“”Services””) are subject to the following terms, conditions and notices (“”Terms and Conditions””).
1.2 By using the Services, you are agreeing to all of the Terms and Conditions, which, together with the Privacy Policy. We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Please understand that if you refuse to accept these Terms and Conditions, you will not be able to use or order any products from our Site.
1.3 The meaning of some words used in these terms and conditions:
1.3.1 “Account” refers to the FabriX Account that you will need to register on our Platform if you would like to submit an Order;
1.3.2 “Customer” refers to any individual who places an Order on the Platform;
1.3.3 “you” refers to the Customer or a guest;
1.3.4 “Order” refers to the Order submitted by you to the platform to purchase product(s) from us;
1.3.5 “Roblox Avatar Asset” refers to the digital clothing items that players can purchase or create for their Roblox avatars. The purchase will be directed to Roblox’s avatar outfit marketplace.
1.3.6 “Metalook” refers to the AR-powered technology that allows users to try on and wear digital fashion items in real environments. DressX is the technology provider behind Metalook.”
Intellectual Property Rights
“2.1 “METALOOK” are trademarks of DressX, used under license.
2.2 No license to the use of such Trade Marks is granted to you under the Services or by your use of the Services. Your misuse of our Trade Marks displayed on the Services is strictly prohibited. You are also advised that we may enforce our intellectual property rights to the fullest extent of the law, including through civil remedies and criminal prosecution.”
Terms of Sale
“3.1 Registration
(a) To place an order, you must register with us by creating an Account on the Site. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
(b) You must only submit to us information that is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site.
3.2 Order
(a) To submit an order, you must register as a member and follow the online shopping process on the Site. You will receive an Order Confirmation which will act as an acknowledgment of your order.
3.3 Price and Payment
(a) Whilst we make our best efforts to ensure that all details, descriptions, and prices which appear on this Platform are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If the contact information you provided is not correct and we are unable to reach you, or if we do not receive any reply from you within 48 hours, we will treat the Order as canceled.
(b) Prices are in Hong Kong Dollars. Delivery costs will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total’.
3.4 Mistaken Orders
(a) If you discover that you have made a mistake with your Order after you have submitted it to the Platform, please contact us immediately. However, please note that we do not accept any changes or cancellations for orders that have been placed over 24 hours ago.
(b) We reserve the right to refuse any requests for changes or cancellations to Orders, without requiring an explanation. While we will make reasonable efforts to accommodate your request, we cannot guarantee that modifications will be possible once the Order has been submitted.
3.5 Refusal of Order
(a) We reserve the right to withdraw any Products from this Platform at any time and/or remove or edit any materials or content on this Platform. We will make our best efforts to always process all Orders but there may be exceptional circumstances wherein, we may need to refuse to process an Order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion.
(b) If the order is canceled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for the disappointment suffered.
(c) We use third-party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.”
Return and Exchange Policy
“4.1 Returns and Exchanges
We regret to inform you that our shop does not allow refunds or exchanges for any products purchased. Once a product is purchased, the sale is considered final.
4.2 Non-Refundable Policy
All sales are deemed final, and we do not make exceptions for refunds or exchanges under any circumstances. It is important for customers to be aware of this policy before making a purchase.
4.3 Damaged or Defective Products
In instances where a product is delivered to you in a damaged or defective condition, we encourage you to contact our Customer Service Team immediately. We will work diligently to address the issue and find a suitable resolution.”
Personal Data Protection
Please see our Privacy Policy, which forms a part of these Terms and Conditions.
Links to Third Party Websites
The Site may contain links to websites and other resources operated and owned by third parties other than the Company. Such links are provided solely as a convenience to you. The Company does not control and own such links, websites and other resources and is not responsible for the content, products, services or information offered by any third parties. The inclusion of links to such websites on the Site does not imply any endorsement of any website or the content, products or services offered, advertised, endorsed or promoted by any third party, or of any company or person. If you decide to access any third-party websites or acquire any third-party products or services, you do so entirely at your own risk, and you may be subject to the terms and conditions and the privacy policies imposed by such third parties.
Delivery
“5.1 Worldwide Delivery
We will attempt to deliver all items worldwide, subject to limitations based on the regions or districts that our courier and logistics partners are unable to reach.
5.2 Additional Delivery Information
For certain delivery methods or logistics partners, we may require you to provide additional personal information to facilitate the delivery. This information may be collected during the order process. Some delivery requirements may also be mandated by law.
5.3 Delivery Notification
We will attempt to notify you if we expect to be unable to meet our estimated delivery date, but we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery, to the extent permitted by law.
5.4 Signing for Delivery
Upon delivery of the Product, you may be required to sign for delivery. You may contact Site Manager via email. You shall be able to provide the documents delivered with the Product, upon request. If you have not received your Order but the order status is showing as ‘delivered’, please contact Site Manager. Our Site Manager will advise you accordingly.
5.5 Please note that it might not be possible for us to deliver to some locations, in which event we will inform you using the contact details that you provided to us when you made your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
5.6 We deliver in our standard packaging.
5.7 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. Any breach of obligations by you might impact your ability to shop on the Site owned by the Company and managed by the Site Manager in the future.
5.8 If the Product are failed to be delivered or collected by you, we will attempt to contact you. A re-delivery will be attempted within the next 5 working day(s), subject to product availability. Extra logistic cost may be induced at your own cost. You may also contact our Customer Service Team or the courier.
5.9 You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.
5.10 Shipping fees shall be calculated based on the thresholds set out in the Shipping Fees Policy.
5.11 In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail.”
Disclaimer of Liability
“6.1 The information displayed on this Platform is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated otherwise and to the fullest extent permitted by law, the Site, the Site Manager and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity. They shall not be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Platform and any materials posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law, or otherwise.
6.2 Nothing in these Terms and Conditions shall exclude or limit the Site and the Site Manager’s liability for death or personal injury arising from negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.”
LINKS TO THE SITE
“7.1 You may link to our home page, provided you do so in a way that is legal and is not likely to damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
7.2 You must not establish a link from any Platform that is not owned by you.
7.3 This Platform must not be framed on any other Platform, nor may you create a link to any part of this Platform other than the home page. We reserve the right to withdraw linking permission without notice.”
Variation
We reserve the right to revise these Terms and Conditions and our policies at any time without prior notice, at our sole discretion. Any alterations to these Terms and Conditions, as well as our policies, will be communicated on our Platform and will become effective immediately. Your ongoing use of the Platform indicates your acceptance of the updated Terms and Conditions.
Waiver
No relaxation or delay by the Site and the Company in exercising any right or remedy under the Terms and Conditions shall be deemed as a waiver of our right or remedy, nor shall it impact our ability to enforce such right or remedy in the future. Any waiver must be provided by the Site and/or the Site Manager in written form.
Interpretation
To the extent permitted by law, the Company and the Site Manager reserves the final interpretation right to the Terms and Conditions.
Assignment
The Company and the Site Manager may assign, transfer or sub-contract any of our rights or obligations under the Terms and Conditions to any third party at our discretion but such should not affect your statutory rights and interests.
Governing Laws
All the Terms and Conditions will be interpreted in accordance with the laws of China-Hong Kong. By accessing this Website and/or utilizing the online services, you consent that such access and/or use, along with the Terms and Conditions on this Website, will be regulated by and construed in accordance with the laws of China-Hong Kong, and you consent to submit to the non-exclusive jurisdiction of the courts of China-Hong Kong.
Pre-order Placement
“8.1 Full Payment Required
To place a pre-order, you must provide full payment upfront.
8.2 No Cancellations
All items purchased through a pre-order are non-cancelable. Once you have submitted your pre-order and provided full payment, you will not be able to cancel the order or receive a refund.
8.3 Information accuracy
In order to place a Pre-order you will need to provide certain information, including but not limited to, name, phone number and postal address. It is your sole responsibility to ensure that the information provided is accurate and up to date. If we do not have accurate information, we will be unable to notify you when the Pre-order is shipped, when it is ready for collection or refund any Pre-order payments. By confirming the order purchase, means that you have accepted our terms and conditions.
8.4 Information Changes
When placing a pre-order, we will collect all required information from you. If any of this information changes before shipment, you must inform the Site at least 5 days prior to our estimated shipment date.
8.5 Payment
We will only accept the payment through this Site and payments for pre-orders will be collected through the payment partners listed on our Site. No third-party order is accepted, hence, we will be the sole sales platform for the listed pre-order items in our Site.
8.6 Delivery Timelines
Delivery timelines for pre-ordered items are subject to change. We will make our best efforts to deliver by the estimated delivery date provided, but cannot guarantee a specific delivery date.
8.7 Order Status Updates
We will provide you with updates on the status of your pre-order via the contact information you have provided.
8.8 Product Availability
Pre-ordered items are subject to availability. In the event an item you have pre-ordered becomes unavailable, we will notify you promptly and provide a full refund for that item.
8.9 Defective Items and Returns
If you receive a defective item, you must provide photographic evidence to us. We will then determine if a replacement or refund is appropriate. Please note that for highly customized or handcrafted items, refunds may not be possible, and we reserve the right to offer a replacement or further negotiation instead.
Returns will only be accepted after successful delivery of the pre-ordered item. Our standard return policy will apply, but some customized or handcrafted items may not be eligible for returns or refunds.
8.10 Shipping and Handling
Standard shipping and handling fees will apply to all pre-orders, as outlined in our Shipping Fees Policy..
8.11 If there is any dispute, PMQ International Ltd (“”FabriX””) reserves the right of final decision.”
